dermalogica rewards
| membership rewards | healthy skin | dewy skin | radiant skin |
|---|---|---|---|
| amount spent | HK$4,999 or below | HK$5,000-8,999 | HK$9,000 or above |
| points earning | HK$1 = 1 point | HK$1 = 1.5 points | HK$1 = 2 points |
what is dermalogica rewards?
Dermalogica Rewards is a loyalty program designed to reward our most loyal customers. The program allows you to earn points and redeem them for a wide variety of full-size products.
who is eligible to join?
Residents of Hong Kong, Macau and Mainland.
what does it cost?
Good news, enrollment is completely free!
how do I enroll?
You can join us by create an account in our official website
how do I earn points?
There are lots of ways to earn points with Dermalogica Rewards. Aside from product purchase, you can also earn points by subscribing to newsletter and social login. Don’t forget, you can earn 1,000 points just by signing up today!
is there a limit to the number of points I can earn?
Yes, there are certain limitations on the number of points you can earn per day, month, per quarter or per year. See below for more details.
| activities | limit | no. of points |
|---|---|---|
| create an account | once | 1000 points |
| subscribe to newsletter | once | 1000 points |
| social login | once | 1000 points |
| purchase | no limits | Healthy Skin: HK$1 = 1 point Dewy Skin: HK$1 = 1.5 points Radiance Skin: HK$1 = 2 points |
why do I not see all of my points?
When you first earn points for certain activities, they will initially appear as pending. They only become available as redeemable points after the specified pending period has passed. You will notify by an email once the points has been credited to your account.
| activities | pending period |
|---|---|
| create an account | immediately |
| subscribe to newsletter | immediately |
| social login | immediately |
| purchase | order status updated to PAID |
do my points expire?
Yes, Dermalogica Rewards points validity duration of 12 months.
how can I view my point balance?
To view your balance and program activity, login to your account and click on the "Rewards" tab. Once logged in, click on the"Activity" tab. There you will find a detailed list of all program activity and the points you have accrued.
can I transfer or combine my points to another account?
Not at this time, Your points are not transferable or combine with another account in the website.
can I cancel my points that have been redeemed?
Points that have been previously redeemed cannot be cancelled and are non-refundable.
how do I redeem points?
To redeem points online, login to your account and click on the "Rewards" tab. There you will find a list of all the rewards available for you to redeem. Click on the "Redeem" button below to redeem and follow the detailed instructions.
what can I redeem?
You may redeem selected products only.
can I redeem points at dermalogica consultation pods?
Unfortunately, the dermalogica rewards program is not application to the dermalogica authorized centers. You will need to create another account for offline.
is there a place where I can report a problem or make a suggestion?
Please email all questions and inquiries to hotline@dermalogica.com.hk
